VITA/TCE volunteers are expected to meet the following responsibilities and commitments:
- Attend tax law trainings
- Pass IRS Certification Exams
- Schedule volunteer hours, i.e. 2-5 hours per week
- Abide by the IRS’s Conduct of Standards:
- VSC#1 - Follow the Quality Site Requirements (QSR).
- VSC#2 - Do not accept payment, ask for donations, or accept refund payments for federal or state tax return preparation from customers.
- VSC#3 - Do not solicit business from taxpayers you help or use the information you gained about them (their information) for any direct or indirect personal benefit for yourself or any other specific individual.
- VSC#4 - Do not knowingly prepare false returns.
- VSC#5 - Do not engage in criminal, infamous, dishonest, notoriously disgraceful conduct, or any other conduct considered to have a negative effect on the VITA/TCE programs.
- VSC#6 - Treat all taxpayers in a professional, courteous, and respectful manner.